Authors

A Lawyer Hot 100, described as ‘standout’ and ‘very high profile’ in Chambers 2024, and at the ‘forefront of Forsters’ success’ in Legal 500 2024, Natasha was elected to be Senior Partner in September 2022.
 
Natasha is well known for working with leaseholders, protecting their interests through the Courts and Tribunals. Most notably, she acted for the leaseholders in their successful nuisance action against the Tate Gallery in the Supreme Court, known as Fearn and others (Appellants) v Board of Trustees of the Tate Gallery (Respondent). As an enfranchisement specialist, she also acts for leaseholders in leading enfranchisement cases. She succeeded in the House of Lords in the leading cases Aggio and Sportelli and created the test enfranchisement structure for the Ministry of Defence, going on to lead on the successful proceedings relating to their UK property portfolio, known as Annington Property Ltd v Secretary of State for Defence 2023. As a result of this claim, the MOD was able to re-acquire their UK property portfolio at a fraction of its market value. he is recognised in The Legal 500 Hall of Fame and as a Band 1 Ranked Lawyer in the Chambers UK Guide 2025.

Nathan Teakle has over two decades of experience in the renewable energy sector and is passionate about accelerating the decarbonisation of residential buildings. Having lived and worked internationally, including time in Japan and Costa Rica, he brings a broad perspective to the challenges of creating a more sustainable built environment.

His current focus is on communal and district heating networks, helping to improve their efficiency, reliability and long-term sustainability. He is a strong advocate for incorporating guaranteed energy performance into heating system upgrades, ensuring that property owners and residents benefit from measurable efficiency improvements, reduced operating costs and greater accountability.

I am a Chartered Surveyor with over 30 years experience in leasehold and mixed use property management. I am the former owner of Alexander Faulkner Partnership which managed 26,000 units across the Country predominantly for RMC clients. I am a Director and part owner of Charlecote Estates providing traditional general practice surveying and valuation services. 

Nick doesn’t run a typical on-site staffing outfit – and he’s not a typical operator. Born with profound hearing loss, he learned early to observe closely, communicate intentionally and lead with empathy. That mindset shapes award-winning Cledor, the company he founded to deliver hybrid on-site teams – concierge, security and estate staff – who are as attuned to resident experience as they are to safety and compliance.

A long-time Aikido instructor and accomplished Karate practitioner, Nick brings the dojo’s discipline to front-of-house service: etiquette, calm under pressure, precise decision-making. The result is site teams that are personable and proactive, yet rigorously trained, capable of delighting residents on ordinary days and responding decisively when it counts.

Nick is known for his “1%” mantra: prepare people for the rare, high-impact events most operators overlook. So if the 1% happens, buildings stay safe and communities stay calm. Through Cledor’s training academy and SIA-licensed hybrid staffing, he helps managing agents, freeholders and resident-led RMCs and RTMs raise the bar on service, resilience and building safety.

A regular contributor on resident engagement, on-site leadership and crisis readiness, Nick writes to champion the unsung professionals who keep developments running –and thriving.

Nicole Hinds is Head of Sales at Master Group, a maintenance solutions provider supporting homeowners, landlords, managing agents, and investors across London and the Home Counties. With experience as a private landlord and a background in property management and investment, Nicole combines practical insight with a passion for smarter, more connected property solutions.

Peter Gray is a founding Director of Protech Property Solutions, bringing over 40 years of experience in the property services sector. Having helped guide the company from its origins as a specialist cleaning provider to a multi-disciplined maintenance and fire door compliance business, Peter combines deep industry knowledge with a strong commercial focus.

His role encompasses client relations, strategic planning, financial oversight, and compliance, ensuring the business consistently delivers high-quality, tailored solutions to property management professionals across London and the Home Counties. Under his leadership, Protech has earned multiple industry accolades, including Contractor of the Year.

Passionate about the sector, Peter is committed to maintaining the highest standards of service, safety, and value, while fostering long-term client partnerships built on trust and reliability.

Ray Armand is the co-founder of Qube Accountants, a specialist chartered accountancy practice dedicated exclusively to service charge accounts for residential managing agents.

Having trained with PwC & Delotte and qualified as a Chartered Accountant (ICAEW), Ray spent years seeing the pressures faced by managing agents: growing compliance requirements, increasing leaseholder expectations, and never enough hours in the day. In 2022, Ray and fellow Chartered Accountant, CJ, founded Qube Accountants with a simple mission: to make service charge accounting less painful and help managing agents focus on what they do best—managing property and serving their clients.

Today, Qube works alongside managing agents across the UK, providing independent reviews of service charge accounts while helping teams improve bookkeeping processes, reduce year-end stress, and navigate compliance with confidence.

Rayanne is also co-host of the Qube Talk podcast, where she and CJ share practical guidance, industry insights, and lessons learned from working with managing agents every day. Through the podcast, articles, training resources, and free guides, they aim to make specialist service charge knowledge more accessible to the people who need it most.

You can find the Qube Talk podcast on Spotify and access free training resources, guides, and articles at www.qubeaccountants.co.uk.